Terms & Condition
1.1. The business relations between JTC SA, located at Rue des Musées 58, La Chaux-de-Fonds, Switzerland (hereinafter referred to as the "seller") and the customer (hereinafter referred to as the "customer") for transactions in the Swiss online store (https://www.chrono.shop) (hereinafter referred to as the "online store") are governed by the following General Terms and Conditions of Sale (hereinafter referred to as "GTCs"), in their version valid at the time of the order. These GTCs apply to the sale of all new or second-hand products listed on the website www.chrono.shop.
1.2. Via links in the online store, the customer can access, view, or download the GTCs at the time of ordering. It is the customer's responsibility, and the seller recommends, to print the GTCs (e.g., as a screenshot or after marking the text on the page).
1.3. The merchandise offered in the online store is exclusively available to adult consumers who have a usual residence in Switzerland and can provide a delivery address in Switzerland. For the purposes of these provisions, consumers are natural persons who conclude a contract for non-commercial personal or family needs. Purchasing from the online store for commercial purposes is prohibited. It is particularly forbidden to professionally resell or distribute goods ordered from the online store.
1.4. Deviating contractual conditions, especially those declared acceptable by the customer upon contract acceptance, are only valid when and to the extent that they have been expressly accepted in writing by the seller.
1.5. These GTCs are subject to change. The seller reserves the right to modify them at any time.
2. AFTER-SALES SERVICE
For queries, wishes, and complaints, the customer can contact the seller's after-sales service:
- JTC SA
- Chrono.shop SAV
- Av. Léopold-Robert 19
- CH-2300 La Chaux-de-Fonds
- Phone: +41 (0) 555 52 52 52
- Email: email@example.com.
3. CONTRACT CONCLUSION
3.1. The online store merely represents an invitation to the customer to submit a purchase contract offer for the presented merchandise.
3.2. A firm order is only established when the customer enters all the necessary data for contract execution, acknowledges the GTCs, and clicks the "Order with payment obligation" button ("Order"). Until this button is activated, the customer can non-bindingly select products from the seller's range and add them to the cart by clicking the "Add to cart" button. Before placing the order, the customer can enter and modify order data. The order placement is considered an offer to the seller to conclude the contract.
3.3. After placing the order, the customer receives an automatic order receipt confirmation email that reiterates the customer's order content. This order receipt confirmation does not yet signify offer acceptance but merely documents that the seller has received the order.
3.4. The seller reserves the right to accept the order. The seller is not obliged to conclude a contract based on the order. An order may be cancelled or refused if it violates the present GTCs or if there is suspicion of such a violation. This case arises if, in a previous order, the customer did not pay or if there was insufficient credit card coverage. Cancellation of the order and refusal of future orders are also possible if a customer's return rate is exceptionally high and does not improve despite corresponding information. Furthermore, order cancellation is justified if the customer is suspected of being a commercial reseller and has not dispelled this suspicion. Refusal of future orders is possible in this context if it has been proven or should be proven that the customer professionally resells the ordered merchandise. The customer is informed by email of the order cancellation or refusal.
3.5. The contract is only formed by the seller's express acceptance declaration. Without obligation, the seller is entitled to accept the customer's order within seven days after its receipt. Acceptance is declared by sending an order confirmation email to the provided email address.
3.6. The foregoing applies even if the customer has already paid the purchase price due to the chosen payment method or has already ordered the payment. In this case, if the contract is not concluded for any reason, the seller will inform the customer and refund the advance payment. If the contract is concluded, at least for a part of the ordered goods, this is communicated to the customer with the acceptance declaration, i.e., the email with the invoice and order confirmation. In this context, the refund takes place for all the goods that cannot be delivered.
3.7. If the order includes multiple items, the contract is only concluded for those items expressly indicated on the invoice and order confirmation sent by email.
3.8. Per order, a maximum of two pieces of each item can be ordered, regardless of the item.
3.9. Registered customers can track their order status in their personal customer area.
4. PRICING, SHIPPING, AND DELIVERY
4.1. All prices listed in the online store include applicable value-added tax. The seller informs the customer of any potential shipping costs and additional charges, e.g., for express orders or gift wrapping, in the order form just before placing the order.
4.2. The seller reserves the right to change the prices of the offered items at any time. The price at the time of the order applies.
4.3. Unless otherwise agreed, delivery is made to the delivery address provided by the customer. Deliveries are only made in Switzerland. The seller communicates the delivery time to the customer during the ordering process and/or in the email with the invoice and order confirmation. Unless otherwise stated, the delivery time for standard delivery is 1 to 10 working days from the email with the invoice and order confirmation. More detailed information on delivery options, the transport company, and the shipping process can be found on the online store's information pages.
4.4. After handing over the goods to the carrier, the latter sends an email to the customer with a shipping confirmation that includes a tracking code, allowing the customer to track the delivery.
4.5. The customer is obliged to accept the goods upon receipt of the email with the invoice and order confirmation. Modification wishes and cancellation requests can no longer be considered or will only be considered at the seller's discretion and goodwill. The right of withdrawal according to section 6 below remains reserved.
4.6. Upon delivery to the address specified by the customer, visible quantity discrepancies must be immediately reported to the carrier, and non-visible discrepancies must be reported in writing to the seller within five (5) days after receiving the goods (see section 2 After-sales service).
4.7. If a delivery, despite the carrier's shipping confirmation, does not arrive at the customer, or if the customer does not receive any news from the carrier within two days following the delivery confirmation, the customer must immediately contact the seller's after-sales service (see section 2 above).
5. MERCHANDISE PRESENTATION, DELIVERY TIME, AVAILABILITY
5.1. Product images in advertisements, brochures, in the online store, etc., are for illustration purposes only and are non-binding. The same applies to information about various items, which are provided for information only. Only the manufacturer's specifications (e.g., regarding the manufacturer's warranty; see the warranty clauses for second-hand items on www.chrono.shop), as long as they are applicable in Switzerland, are binding. We reserve the right to change the products presented in the online store at any time and without prior notice and to limit the number of units per customer.
5.2. Some goods presented in the online store cannot be ordered and purchased directly in the online store. This is specified in the respective product information. For these goods, the customer has a request form in the online store.
5.3. All information about the delivery times of goods in the online store is non-binding.
5.4. If the seller cannot meet a delivery deadline for reasons beyond their control (unavailability of the goods, e.g., due to force majeure), the seller will immediately inform the customer, possibly indicating a new planned delivery time. If the delivery time is unacceptable to the customer or if the goods are not available in part or in full during the new delivery time, both contract parties have the right to withdraw from the contract for the concerned goods; any consideration already paid for the unavailable goods will be immediately refunded by the seller to the customer.
5.5. Delivery is subject to the condition that the seller is supplied on time and properly by the supplier. There is no delay in delivery in cases of force majeure such as strikes and other labor disputes, riots, war, natural disasters, and in case of delivery blockades from the manufacturer or supplier. The seller cannot be held responsible for delivery delays caused by the manufacturing companies or third parties.
5.6. Goods are available until stock is depleted. In exceptional cases, errors and corrections may occur, especially when several customers order the same goods simultaneously. The seller is not responsible for stock shortages and the unavailability of goods.
5.7. If not all ordered goods are in stock, the seller is entitled to make partial deliveries. If it turns out after the conclusion of the contract that all or part of the goods cannot be delivered for reasons not attributable to the seller, the customer is entitled to withdraw from the contract.
6. RIGHT OF WITHDRAWAL
The seller grants the customer a contractual right of withdrawal under the following rules:
The seller voluntarily grants the customer a contractual right of return. A return must be made within a period of 14 calendar days from the day the customer took possession of the ordered goods from the carrier. It is recommended, but not mandatory, to inform the seller's after-sales service before a return (see section 2 above). The date of handing over the goods to be returned to the carrier is also decisive in observing the return deadline. Excluded from the right of return (but not from warranty claims) are goods that are not prefabricated and for whose production an individual choice or provisions by the customer are decisive or which are objectively tailored to the personal needs of the customer. This applies to individual engraving works or alterations of the goods.
For returns, the goods must be sent to the following address:
- JTC SA
- Chrono.shop SAV
- Av. Léopod-Robert 19
- 2300 La Chaux-de-Fonds
The goods must be returned in new and unused condition. Goods must be returned in their original packaging with all protections, labels, and stickers on the products as well as with all accessories and spare parts. If the return is not executed according to these instructions, the seller has the right to offset the value of the goods not returned against the amount to be refunded to the customer. Compensation also occurs when the goods are degraded during the return due to the customer's fault. Pre-owned items must be returned in their original packaging, with all protective materials, hang tags, and stickers, as well as with all additional materials delivered at the same time. The determining factor for a proper return of pre-owned items is their condition at the date of purchase or shipping as per the description and photographic documentation. The seller bears the cost of returning the goods when the customer uses the return postage label attached to the delivery. Otherwise, the customer bears the direct costs of returning the goods and the responsibility/insurance for the package. The prepaid return label must also be used for insurance and liability reasons. When the customer does not use the prepaid return label, they assume responsibility for the full value of the returned goods. In this situation, the seller is not responsible for loss, damage, wrong address delivery, or delivery delays of the return. If not using the return label, the customer is themselves responsible for the insurance and transportation of the goods. The purchase price (minus any additional costs, delivery, and dispatch costs) is refunded to the customer. The refund is made using the same payment method used by the customer at the time of the order unless otherwise agreed with the customer. The refund is the seller's sole performance upon return. An exchange of goods is excluded. The refund only occurs after the goods have arrived at the seller and the latter has checked their quality. During the quality check, it is decided whether the goods are still in new condition or if a loss in value is noted and must consequently be deducted from the refund.
7. RETENTION OF TITLE
The seller reserves ownership of the delivered goods, in any case, until the total payment (final and unreserved credit of the total purchase price) of the invoice amount of a delivery. For clients whose headquarters are located in Switzerland, the seller is entitled to make a corresponding entry in the property reservation register.
8. PAYMENT TERMS
For orders made in the online store, the customer can use the payment options specified therein.
The seller reserves the right to assign to third parties or to pledge claims against the customer arising in connection with the delivery of goods, including any part payments due, default interest, and recovery costs.
10. TRANSFER OF RISK AND PROFIT
10.1. The seller's service consists of the obligation to send and ends with the transfer to the carrier. After dispatch, the risk of accidental deterioration and destruction of the goods is transferred to the customer. The seller is not responsible for any faults of the commissioned transport company.
10.2. An explicit assumption of transport costs by the seller in a particular case does not affect the transfer of risk.
11. INSPECTION AND COMPLAINT OBLIGATION, WARRANTY
11.1. Variations in quality, color, size, equipment, or design of the merchandise, common in trade or technically inevitable, do not constitute defects. The same applies to potential signs of aging in watches, clocks, leather goods, etc., that are pre-owned and documented.
11.2. The customer is obliged to inspect the delivered goods as soon as the normal course of business allows and to report any defects found to the seller's After-sales Service immediately (see section 2 above). If the customer omits this, the goods are considered accepted. In any case, the delivery is deemed accepted if the customer does not submit a complaint via email to the After-sales Service within 8 days following delivery.
11.3. Defects that could not be detected during a proper examination as per the previous paragraph must be reported to the After-sales Service without delay after their discovery (see section 2 above), otherwise, the goods are also considered accepted concerning these defects.
11.4. Before returning the goods, the customer must contact the After-sales Service (see section 2 above). This contact can occur simultaneously with the filing of a complaint (see sections 11.2 and 11.3 above). The After-sales Service will instruct the customer on the procedure to follow. Defective goods can only be returned after this contact. All transportation costs for a potential return are covered by us. In the case of a replacement delivery, the goods returned by the customer become the property of the seller again.
11.5. The seller assumes the warranty by eliminating defects. For this, the seller has the choice between repairing a defect or delivering an item without defects (replacement delivery). If neither subsequent performance nor a replacement delivery is possible, the warranty consists in the rescission of the sales contract. In the sale of pre-owned items, the seller guarantees the goods by repairing defects, but only subsequent performance (correction) is offered. If subsequent performance is not possible, the execution of the warranty lies in the resolution of the contract.
11.6. If subsequent performance fails, the customer is entitled to withdraw from the contract. This does not apply in the case of minor defects. A right to a price reduction is excluded. This limitation of liability extends to all rights that compete with the warranty rights, whether arising from the contract (article 97 et seq. CO), from a tort (article 41 et seq. CO), from nullity of the contract due to error (article 23 et seq. CO), etc.
11.7. The seller is not obliged to assume the warranty when, without the seller's prior approval, the customer or a third party does not follow the operating or maintenance instructions of the goods, make modifications, change parts, or use consumables
that do not meet the original specifications. The same applies to defects resulting from improper use, storage, handling, external interventions, and opening of the goods. A warranty for normal wear and tear, consumables, accessories, and batteries/cells is excluded.
11.8. The customer does not benefit from warranties in the legal sense of the term. Manufacturer warranties (or, for pre-owned items, the specific warranty clauses for pre-owned items) are naturally unaffected. The seller assumes no responsibility for descriptions from third parties, especially other customers in the context of reviews published on the online store or on our social media presences.
11.9. The previous limitations and deadline reductions do not apply to rights due to damages caused by the seller, its legal representatives, or its executing agents:
- in case of harm to life, bodily integrity, or health
- in case of breach of obligations due to intentional or gross negligence as well as in case of fraud
- within the scope of a warranty promise, as far as it has been concluded
- to the extent that it falls within the scope of the German Product Liability Act.
12. TRANSPORT DAMAGES
If goods are delivered with evident transport damages, the customer must immediately notify the carrier and contact the seller without delay. The failure to file a complaint or to make contact does not have any consequences for the legal rights and their exercise, especially warranty rights (see however the obligation to timely notify defects in sections 11.2 and 11.3). However, the customer helps the seller assert its rights against the carrier or the transport insurance.
13.1. Any liability of the seller for slight negligence is excluded. Liability for executing agents is also excluded.
13.2. Specifically, the seller is not responsible for any damage resulting from the following causes: (i) improper, illegal, or contractually inappropriate storage, setting, or use, (ii) use of incompatible parts or accessories, (iii) lack of maintenance and/or inappropriate modifications or repairs of the goods by the customer or a third party, (iv) force majeure, including elemental damages, due to moisture, falls or impacts, etc., that cannot be attributed to the seller, and judicial or administrative orders.
14. DATA PROTECTION
The collection and processing by the seller of personal data concerning the customer are explained in the data protection statement. It forms an integral part of these GTCs. The data protection statement can be consulted under Data Protection Provisions. By approving these General Terms and Conditions of Sale, the customer also declares to have read and understood the data protection statement.
15. APPLICABLE LAW AND JURISDICTION
Swiss law exclusively applies. This choice of jurisdiction only applies to consumers to the extent that it does not deprive them of the protection of mandatory consumer protection provisions of the state in which they habitually reside. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded. For any dispute arising from or in connection with these General Terms and Conditions of Sale, the judicial jurisdiction is at La Chaux-de-Fonds.